Reservation Policies
Last updated: August 1, 2025
At Completely Costa Rica, we are committed to offering authentic and well-organized experiences. To ensure quality of service and availability, we invite you to read our reservation policies.
1. Reservation Process
- Reservations can be made through our website or email.
- All requests must include: full name, number of people (adults and children, indicating the age of each), travel dates, desired services, and contact information.
- Once availability is confirmed, a detailed quote with the included services will be sent.
2. Confirmation and Payment
- To confirm a reservation, a minimum deposit of 30% of the total amount is required. Or in cases of special dates, it will be required according to the date requested by the supplier.
- The remaining balance must be paid at least 30 days before the start of the service or according to the date requested by the supplier.
- Payments can be made by bank transfer, credit card, or authorized digital platforms.
- Reservations made less than 15 days in advance must be paid in full at the time of confirmation.
3. Documentation
- It is the client’s responsibility to provide accurate and complete information for the processing of services (names, passports, special requirements, etc.).
- For international tours or those requiring special permits, additional documentation will be requested.
4. Groups and Customized Services
- For groups larger than 10 people or customized itineraries, special payment, cancellation, and modification conditions apply.
- These conditions will be detailed in the corresponding quote.
5. Modifications
- Requests for changes to dates, number of people, or services must be made in writing.
- These are subject to availability and may involve price adjustments.
6. Responsibility
- Completely Costa Rica acts as an intermediary between the client and the service providers (hotels, transportation, tour operators).
- We are not responsible for delays, cancellations, or changes beyond our direct control, although we will always endeavor to offer alternative solutions.
7. Contact
For questions about reservations, payments, or modifications, you can contact us:
WWW.COMPLETELYCR.COM
Email: info@completelycr.com
Phone: 22258630 / 25241400 / 22348827
Address: Barrio Francisco Peralta, calles 27 & 29, ave. 2. San José.
