Cancelation Policy

Last updated: August 1, 2025

At Completely Costa Rica, we understand that travel plans can change. That’s why we offer a clear and fair cancellation policy for our travel services. We encourage you to read it carefully before confirming your reservation.

1. General Cancellations

• Cancellations must be requested in writing to info@completelycr.com
• The date of receipt of the email will be considered the official cancellation date.
• Conditions vary by service type (tours, accommodations, transportation), so they will be detailed in each quote or confirmation.

2. Refunds

• No refunds will be applied once the reservation has been paid.

Note: Some services may have stricter policies depending on the provider (hotels, adventure operators, etc.). These conditions will be communicated in advance.

3. Date Changes

• Date changes are subject to availability and must be requested at least 30 days in advance.
• Additional fees may apply if there are changes in rates or conditions.

4. Cancellations Due to Force Majeure

• In cases of force majeure (natural disasters, government closures, proven medical emergencies), each situation will be evaluated individually to offer flexible solutions, such as rescheduling or credit for future use.

5. Contact

• For any questions regarding cancellations, changes, or refunds, you can write to us at:

WWW.COMPLETELYCR.COM
Email: info@completelycr.com
Phone: 22258630 / 25241400 / 22348827
Address: Barrio Francisco Peralta, calles 27 & 29, ave. 2.  San José.